Refund policy
Return & Refund Policy
We want you to love your eyeRlaxPRO. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date you receive your order to request a return. To be eligible, your item must be in the same condition that you received it — unused and in its original packaging, with all accessories and the manual included. For hygiene reasons, we can only accept returns of devices that have not been damaged through use.
To start a return, please contact us first at jorgesangomez7@gmail.com with your order number. Please do not send the product back before contacting us, as we need to give you the correct return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
Return shipping
If the return is due to our error (you received a defective, damaged, or incorrect item), we will cover the return shipping cost. For all other returns, the cost of return shipping is the responsibility of the customer.
Damaged or defective items
Please inspect your order upon arrival. If the item is defective, damaged, or you received the wrong product, contact us immediately at jorgesangomez7@gmail.com so we can evaluate the issue and make it right — we will send a replacement or issue a full refund.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-returnable items
Certain items cannot be returned, including gift cards and items that have been damaged or heavily used. If you are unsure whether your item qualifies, contact us before returning it.
Contact
If you have any questions about returns or refunds, email us at jorgesangomez7@gmail.com and we will be happy to help.