Shipping policy

Shipping Policy

Thank you for shopping with eyeRlaxPRO. Here is everything you need to know about how we ship your order.

Free shipping, always

We offer free shipping on every order, with no minimum purchase required. The shipping cost you see at checkout will always be $0.

Order processing

Orders are typically processed within 1–3 business days after your purchase. You will receive a confirmation email once your order has been placed, and a second email with tracking information once it ships.

Delivery times

Estimated delivery times are shown at checkout and may vary depending on your location and the carrier. Please note these are estimates and not guarantees, as delivery can be affected by factors outside of our control, such as carrier delays, customs, or high-demand periods.

Where we ship

We currently ship to addresses within the United States.

Tracking your order

Once your order ships, we will send you a tracking number by email so you can follow your package. If you have not received tracking information within a reasonable time, please contact us.

Lost, delayed, or damaged packages

If your package is significantly delayed, appears lost, or arrives damaged, please contact us at jorgesangomez7@gmail.com and we will do everything we can to resolve the situation, including sending a replacement or issuing a refund where appropriate.

Wrong address

Please make sure your shipping address is correct at checkout. If you notice a mistake, contact us as soon as possible. We cannot be responsible for orders shipped to an incorrect address provided by the customer.

Contact

Questions about shipping? Email us at jorgesangomez7@gmail.com.